Effective Date: November 2, 2026

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MAE Collision Inc. (“MAE Collision,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website, contacting our team, or requesting information about our services.

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This Privacy Policy explains what information we may collect, how we use it, when it may be shared, and the choices available to you.

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Information We Collect

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We may collect information that you voluntarily provide to us through our website, by phone, by email, or through other communications with MAE Collision.

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This information may include:

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• Name

• Phone number

• Email address

• Preferred MAE Collision location

• Information included in messages or inquiries

• Vehicle information

• Vehicle identification number (VIN)

• License plate information

• Photographs of your vehicle or vehicle damage

• Information related to a repair, estimate, insurance claim, or service request

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Please do not submit sensitive personal information through website forms unless it is reasonably necessary for us to respond to your request or provide the requested service.

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Photo Estimates and Vehicle Information

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When requesting information about vehicle damage or an estimate, you may provide photographs of your vehicle.

These photographs may include identifying vehicle information such as your license plate, VIN label, vehicle make and model, or visible damage.

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We use this information to better understand your vehicle and the services you may need. Any estimate or preliminary assessment provided using photographs may be subject to change after an in-person inspection or further evaluation of the vehicle.

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How We Use Your Information

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We may use the information we collect to:

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• Respond to questions and inquiries

• Schedule estimates or appointments

• Communicate about vehicle repairs or services

• Review photographs and vehicle information

• Prepare or discuss estimates

• Coordinate repair-related matters

• Communicate with insurance companies when authorized or appropriate

• Provide customer service

• Improve our website and services

• Maintain business and service records

• Protect against fraud, misuse, or unauthorized activity

• Comply with applicable legal or regulatory requirements

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Sharing of Information

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MAE Collision does not sell or rent your personal information.

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We may share information when reasonably necessary to provide a service you have requested or operate our business. This may include sharing information with:

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• Insurance companies

• Rental car providers

• Towing providers

• Parts or service vendors

• Technology and website service providers

• Professional advisors

• Government agencies or law enforcement when required by law

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Information is shared only as reasonably necessary for the applicable purpose.

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Website Hosting and Service Providers

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Our website is hosted using Wix and may use Wix services to operate website forms, store form submissions, provide website functionality, and maintain website security.

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Information submitted through the website may therefore be processed or stored using systems operated by Wix or other technology providers used by MAE Collision.

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Third-party service providers may have their own privacy practices and policies governing their services.

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Cookies and Website Technologies

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Our website may use cookies and similar technologies that help the website function properly, remember preferences, understand website traffic, improve performance, and maintain security.

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Some cookies may be necessary for the website to function. Other cookies or technologies may be used for analytics or other website features depending on the services enabled on the site.

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You may be able to control cookies through your browser settings. Disabling certain cookies may affect the functionality of the website.

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Website Analytics

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We may use website analytics tools to understand how visitors interact with our website.

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These tools may collect information such as:

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• Browser type

• Device type

• General geographic area

• Pages visited

• Time spent on the website

• Referring website

• Approximate IP address or similar technical information

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We use this information to understand website usage and improve the website and user experience.

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Third-Party Websites and Services

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Our website may contain links to third-party websites or services, including social media platforms, insurance-related services, rental providers, mapping services, or other businesses.

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MAE Collision is not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of any third-party website you visit.

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Data Security

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We take reasonable administrative and technical measures to protect information provided to us.

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However, no website, electronic transmission, or method of data storage can be guaranteed to be completely secure. You provide information electronically at your own risk.

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Data Retention

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We may retain personal and vehicle information for as long as reasonably necessary to respond to your inquiry, provide services, maintain business records, comply with legal requirements, resolve disputes, or protect our legitimate business interests.

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Your Choices

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You may choose not to provide certain information through the website. However, doing so may prevent us from responding to your inquiry, preparing an estimate, or providing certain services.

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You may contact us to request that we update or correct personal information you previously provided.

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Children's Privacy

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Our website and services are intended for vehicle owners, customers, and other individuals seeking automotive repair information and are not directed toward children under the age of 13.

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We do not knowingly collect personal information from children under 13 through our website.

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Changes to This Privacy Policy
 

We may update this Privacy Policy periodically to reflect changes to our website, business practices, technology, or legal requirements.

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When changes are made, the updated version will be posted on this page with a revised effective date.

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Contact Us

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If you have questions about this Privacy Policy or information you have provided to MAE Collision, please contact us through our website or at either of our locations:

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MAE Collision Inc.
3905 Cleveland Ave NW
Canton, OH 44709
234-410-3030

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MAE Collision on Middlebranch
7390 Middlebranch Ave NE
Canton, OH 44721
330-494-9000